When someone says outsourcing, many people react with an eye roll or a tale of their experience of speaking with a call centre operative from their bank. The general taste of outsourcing in the UK has not been a pleasant one. However, times are a-changing.
Noon Dalton has entered the chat and is making waves in the outsourcing industry. This customisable outsourcing company fully and strategically integrates into your core team. They act as an extension of your company itself, quickly becoming a can’t-work-without element of your day-to-day success.
They do this by disrupting the “body shop” nature of traditional outsourcing that we’ve all come to know. There’s no set it and forget it approach with them. Instead, they help you to evaluate where remote teams will be best placed. Then, they establish processes, hire the staff, and simplify the scaling and management of teams to support revenue generation and streamlined operations. And, having been in the business since 2009, they certainly know what they’re talking about.
Virtual Teams?
Noon Dalton has offices in the USA, UK, Kosovo, India, and the Philippines. Depending on the type of service you’re looking for, Noon Dalton will create custom teams to get the job done. For instance, any client-facing work will go to teams in the Philippines who are accent neutral and friendly towards customers. If you’re looking for multilingual customer care, however, their teams in Kosovo are fluent in English, German, Italian, French, and more. Back-office tasks are suited to teams in India, who are highly skilled and work quickly and efficiently. And, if you’re looking for AI, Robotic Process Automation, and Machine Learning, Kosovo will have you covered.
What Kind of Services are We Talking About?
Noon Dalton specializes in back-office administration and customer care. Their goal is to take away burdensome tasks whilst keeping your core activities in-house. Because they’re an extension of your team, they learn how to do the tasks and then find ways of optimizing them to get a better return on investment. They also help to define and establish processes, so KPIs and deliverables become easier to manage and report on. Noon Dalton’s service offering includes customer support; sales support; HR/Recruitment; tech solutions; data processing and management; underwriting; e-commerce; and insurance processing. See the full details here.
Why Outsourcing is the Future
But the question remains, why should you be considering outsourcing? Well, if you’re at all concerned with growth, it should already be on your radar. 2021/22 has seen a major shift from employer-focused to employee-focused dynamics. With the Great Resignation in full swing, we are seeing unprecedented low unemployment rates. Around 65% of employees are actively looking for new jobs, and 88% of employers report higher-than-normal turnover. This means there are more jobs available than people to fill them. Companies are trying to find new ways to incentivise potential employees when they could save themselves the trouble and approach outsourcing with fresh eyes. 2020 has proven that remote work is possible and effective, so a virtual team is no longer something of the future.
Having said this, it’s important to find the right outsourcing partner. It’s easy to do yourself. You could go hire a whole team in India or the Philippines, but that comes with admin and time that you may not have budgeted for. You have to do all the hiring, training, and managing yourself. If someone resigns, you have to go through the whole HR headache again. Plus, your teams are a world away, so holding someone accountable isn’t as easy as going down the hallway.
This is where Noon Dalton offers something special. Yes, their teams are globally located. However, they have a local presence. Several of their executive team members are located in London, meaning that they have boots on the ground. While your teams work from the Philippines, India, or Kosovo, you’ll be able to meet up with someone in town for a full report on how things are going.
The future of outsourcing is a mix of local and global.
Making the Smarter Choice
Using outsourcing should no longer be an if. It should be a when. And that time is now. But, getting ahead of the game requires the right partner.
With Noon Dalton, you get total flexibility. It’s what you need to grow your business better, faster, and with less stress. They understand that businesses fear a lack of continuity when considering outsourcing as a possibility for improving their processes. This stigma continues to permeate the outsourcing landscape – and with some companies, it might not be wrong.
But Noon Dalton is different.
They know how important continuity is for your goals, customers, and internal team. For you to consider outsourcing, you need a guarantee of efficiency, scalability, and ease of use. That’s why Noon Dalton’s primary goal is to focus on finding opportunities for your business to grow and simplify.
If you’d like to know more about how outsourcing is changing the employment landscape, check out this blog here.
